Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by lionkasino ("we", "us", "our", "the Company") and governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from individuals ("you", "Player", "User") who access or use the lionkasino platform at https://lionkasino.cam and any associated services.

lionkasino is committed to protecting your privacy in accordance with applicable data protection legislation and industry best practices. This Policy applies to all personal data processed by lionkasino in connection with your use of the Platform, regardless of whether you access it from Kuala Lumpur, Penang, Johor Bahru, Shah Alam, Petaling Jaya, or any other location.

By creating an account on lionkasino, accessing the Platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, please discontinue use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and lionkasino.

2. Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, or deletion.
• "Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, lionkasino.
• "Data Subject" means the individual to whom the Personal Data relates — in this context, you, the Player.
• "Sensitive Personal Data" means categories of data that warrant additional protection, including payment account details, government-issued identity document numbers, and health-related information.
• "KYC" means Know Your Customer — the identity verification process required before withdrawals are permitted.
• "Cookies" means small text files placed on your device by the Platform to facilitate session management, analytics, and personalisation.
• "Third Party" means any entity other than you and lionkasino, including payment processors, fraud prevention providers, and regulatory bodies.

3. Data We Collect

lionkasino collects personal data through several channels and at various stages of your interaction with the Platform. The categories of data we collect are set out in the table below:

3.1 Data You Provide Directly

The majority of personal data we hold about you is information you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in promotional activities.

3.2 Data Collected Automatically

When you access the Platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, device and browser information, and session activity. This data is used primarily for platform security, fraud prevention, and performance optimisation — not for marketing profiling without your consent.

3.3 Data From Third Parties

We may receive supplementary data about you from authorised third-party sources, including payment processors (e.g., DuitNow, FPX, GrabPay), fraud prevention providers, identity verification services, and where permitted, credit reference agencies. This data is used exclusively to verify your identity, prevent fraud, and comply with our regulatory obligations.

4. How We Use Your Data

lionkasino processes your personal data for the following defined purposes:

• 4.1Account Management: Creating, maintaining, and securing your registered account, including password resets, account recovery, and two-factor authentication where applicable.
• 4.2Service Delivery: Enabling you to access games, sports betting markets, live dealer tables, and all other features of the Platform.
• 4.3Payment Processing: Facilitating deposits and withdrawals via your chosen payment method (Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, USDT TRC20, BTC), including confirmation, reconciliation, and dispute resolution.
• 4.4Identity Verification (KYC): Verifying that you meet our minimum age requirement of 21 years and confirming your identity in compliance with anti-money laundering obligations prior to processing withdrawals.
• 4.5Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, collusion, and other prohibited conduct on the Platform.
• 4.6Customer Support: Responding to your enquiries, complaints, and support requests via live chat, email, and WhatsApp, and maintaining records of such communications for quality assurance.
• 4.7Responsible Gambling: Monitoring gaming activity to identify indicators of problem gambling behaviour, enforcing self-exclusion and deposit limit tools, and complying with responsible gambling obligations under our licensing terms.
• 4.8Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to Players who have opted in to receive such communications. You may withdraw consent at any time by contacting support or adjusting your account preferences.
• 4.9Legal Compliance: Meeting our obligations under applicable anti-money laundering legislation, gaming regulations, and responding to lawful requests from regulatory and law enforcement authorities.
• 4.10Platform Improvement: Analysing aggregated usage data to improve Platform performance, identify technical issues, and develop new features and products.

5. Legal Basis for Processing

lionkasino processes your personal data on the following legal bases, consistent with applicable data protection principles:

• Contractual Necessity: Processing required to perform the contract with you — i.e., operating your account, processing payments, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering legislation, gaming licence conditions, and court or regulatory orders.
• Legitimate Interests: Processing necessary for the legitimate interests of lionkasino or third parties, where such interests are not overridden by your fundamental rights — including fraud prevention, platform security, and network infrastructure management.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

lionkasino does not sell, rent, or trade your personal data. We share personal data only in the circumstances described below:

6.1 Payment Processors

To facilitate deposits and withdrawals, we share necessary financial and identity data with authorised payment processors operating the relevant payment channel — including but not limited to Touch 'n Go eWallet, GrabPay, Boost, and Malaysian bank FPX/DuitNow gateways. These processors are bound by data processing agreements and are not permitted to use your data for any purpose other than facilitating the payment.

6.2 Identity Verification Providers

KYC verification is conducted in partnership with authorised third-party identity verification services. Your identification documents (e.g., MyKad scans) are processed by these providers solely for the purpose of age and identity verification, and are not retained by them beyond the verification process.

6.3 Fraud Prevention & AML

We share data with fraud prevention and anti-money laundering service providers to detect and prevent financial crime. Where required by law, we may also report suspicious transaction activity to relevant regulatory or law enforcement authorities, without prior notice to the affected Player.

6.4 Legal & Regulatory Disclosure

We may disclose your personal data to courts, regulatory bodies, government agencies, and law enforcement where we are required to do so by law, court order, or our gaming licence obligations. Such disclosures are made on a minimum-necessary basis.

6.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of lionkasino's business or assets, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments. You will be notified of any such transfer in advance where reasonably practicable.

7. Cookies & Tracking Technologies

lionkasino uses cookies and similar tracking technologies to operate the Platform effectively and deliver a personalised experience. By using the Platform, you consent to the use of cookies as described below.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the Platform to function — including session management, authentication tokens, and security cookies. These cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: Used to measure how players interact with the Platform, identify performance issues, and improve the user experience. Data is aggregated and anonymised where possible.
• Functional Cookies: Used to remember your preferences, such as preferred language, display settings, and recently played games.
• Marketing Cookies: Used to deliver relevant promotional content to Players who have opted in to marketing communications. These cookies track engagement with bonus offers and promotional campaigns.

7.2 Cookie Management

You may control and manage cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Marketing and analytics cookies may be disabled without affecting your ability to play games or make transactions.

8. Data Retention

lionkasino retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your active Account relationship with lionkasino, plus a period of 7 years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years following the completion of KYC verification, or 5 years following account closure, whichever is later.
• Transaction Records: Retained for 7 years in accordance with standard financial record-keeping obligations applicable to licensed gaming operators.
• Support Communications: Retained for 3 years following the closure of the relevant support ticket or enquiry.
• Marketing Preference Data: Retained until you withdraw consent, at which point marketing data is deleted or anonymised promptly.
• Technical & Session Logs: Retained for up to 12 months for security and fraud prevention purposes, after which they are purged or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identified individual.

9. Data Security

lionkasino implements a layered technical and organisational security framework to protect personal data against unauthorised access, disclosure, alteration, and loss. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and lionkasino's servers
• AES-256 encryption at rest for all sensitive data stored in our databases, including payment method details and identity document data
• Role-based access controls ensuring that only authorised staff members with a legitimate need may access specific categories of personal data
• Multi-factor authentication required for all staff accounts with access to production systems and personal data
• Regular third-party penetration testing and vulnerability assessments of Platform infrastructure
• Comprehensive audit logging of all administrative access to personal data records
• Incident response procedures with defined escalation protocols and regulatory notification timelines in the event of a data breach

Notwithstanding the foregoing, no data transmission over the internet or electronic storage system is entirely immune from risk. Players are encouraged to use strong, unique passwords for their accounts and to enable any two-factor authentication options available to them. You must notify lionkasino immediately if you suspect that your account credentials have been compromised.

10. International Data Transfers

lionkasino's infrastructure is distributed across multiple jurisdictions to ensure platform availability and resilience. As a result, your personal data may be transferred to and processed in countries other than Malaysia. Where such transfers occur, lionkasino ensures that appropriate safeguards are in place to protect the privacy and security of your data to standards at least equivalent to those described in this Policy.

Safeguards for international transfers may include: standard contractual clauses approved by relevant data protection authorities; adequacy decisions recognising the destination country as providing an equivalent level of data protection; or binding corporate rules where transfers occur within a corporate group.

By using lionkasino and consenting to this Policy, you acknowledge and agree to the transfer of your personal data to international processing locations as described above, subject to the protections and safeguards specified herein.

11. Your Data Subject Rights

As a data subject, you hold the following rights with respect to your personal data held by lionkasino. To exercise any of these rights, contact our support team via live chat or email with your account details and the specific right you wish to exercise. We will respond within 30 days of receiving your request.

12. Children & Minors

lionkasino is strictly an adults-only platform. Access to and use of the Platform, including account registration, is prohibited for any individual under the age of 21 years. We do not knowingly collect or process personal data from individuals under 21 years of age.

If we become aware that personal data has been collected from an individual below the minimum age threshold, we will immediately suspend the relevant account, void all associated activity, and delete the personal data in question as expeditiously as possible, subject only to any applicable regulatory record-keeping obligations.

If you believe that a minor has registered an account on lionkasino or that we inadvertently hold personal data relating to a minor, please contact our support team immediately so that we may take appropriate corrective action.

13. Third-Party Links & Services

The lionkasino Platform may, from time to time, contain references or connections to third-party services, such as payment gateways. Once you leave the lionkasino Platform and interact with a third-party service — for example, authenticating with your bank for an FPX transfer or approving a Touch 'n Go eWallet payment — your interaction is governed by that third party's own privacy policy and terms.

lionkasino is not responsible for the privacy practices, data handling, or security measures of any third-party service provider. We recommend reviewing the privacy policy of any third-party service before providing your personal data to them. Our integration with payment providers is limited to the minimum data required to facilitate the transaction.

14. Policy Amendments

lionkasino reserves the right to amend this Privacy Policy at any time. Where changes are material — such as changes to the categories of data collected, the purposes of processing, or the rights available to you — we will provide advance notice to registered Players via email or prominent in-platform notification at least 7 days prior to the change taking effect.

Non-material changes, such as typographical corrections, clarifications, or updates to contact details, may take effect without prior notice. The date of the most recent revision is always displayed at the top of this Policy under "Effective Date".

Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not agree to the revised Policy, you should cease using the Platform and submit a request to close your account.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by lionkasino, please contact us through the following channels:

• Live Chat: 24/7 on the Platform — average response time 3–5 minutes. Available in English, Bahasa Melayu, and Chinese.
• Email: [email protected] (plain text — not a clickable link)
• Data Subject Requests: Contact support via live chat or email and specify "Data Subject Request" in your message. Include your full name, registered email address, and the right you wish to exercise.

We aim to acknowledge all data subject requests within 5 business days and to provide a substantive response within 30 days. Where a request is complex or we receive a high volume of requests, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it.